Economy or first class? University of Toronto study shows seat sections biggest predictor of air rage
May 3, 2016
Canadian Press | May. 2, 2016
The study, by Katy DeCelles, who is an associate professor at the University of Toronto, and Michael Norton of Harvard Business School, analyzed thousands of flights on a large international airline over several years and found that inequality between seat classes is the largest single contributor to air rage. Read more.